This document explains what personal data we capture and how it is used. DRA takes privacy very seriously. The following statement sets out the types of information we collect and hold about you, how that information is collected, how we use that information and how that information can be corrected or updated. If you have any questions about this privacy statement please contact DRA, 34 Kenlis Street, Banbridge, BT32 3LL or contact us on 028 406 29524.
To assist your navigation of this website, make full use of the tools and aid our prevention of fraud, we may send ‘cookies’ from this website to your computer, mobile phone or tablet.
- Personal data is only captured when you provide it. If you provide your email address or other contact information we may use it to contact you. Your email address and personal information will never be made available to another organisation for marketing purposes without your explicit consent.
- Statistical data – We may log your IP address as you browse the site. This is purely for website statistics, recording the users to the site and which pages they visit. This information does not tell us who you are and we only use this to monitor the effectiveness of the site.
Links to Other Websites
The Website may contain links to other websites which are hosted by and maintained by third parties. We have no control over the content or security of any such site. You link to such websites at your own risk and we make no representations regarding the content of any such website. We cannot be liable for any loss or damage which may arise from the use of such third party websites.
What Information Do We Collect About You?
We collect two types of information from Website users: personal data (including names, e-mail addresses and telephone numbers); and statistical data (e.g. how many users use the site, and which pages they view). This information is used and analysed to ensure we deliver high standards of service and inform you about our various products and services.
When your account is passed to us, we will be provided with information to enable us to perform the services we are engaged to provide. This information is likely to include your:
- Telephone numbers
- Email Address
- Account Details
If we are dealing with your bank account our clients may also provide:
- Employment Details
- Date of birth
How Do We Use Your Information and Will We Share Your Information?
Your information is stored securely on our database for as long as it is necessary in order to:
- Provide access to Website services
- Supply the service that we provide
- Understand, evaluate and improve our services
- Monitor your usage of the Website, which may include, but not limited to, how many times you visit the Website, how you use the Website, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider
- Undertake statistical analysis
- We will use and collect your personal information to service and administer your account including the performing of credit control and debt collection services. We may also record any telephone numbers and email addresses you contact us from in order for us to contact you from time to time. We may also provide information to your authorised representatives.
- We may disclose information if we have (or believe we have) a duty to do so, or the law allows or requires us to.
- It may be used for tracing purposes and to prevent money laundering or fraud. We may search public records, such as the Electoral Roll and conduct trace enquiries to help us verify your identity, obtain contact details or determine your whereabouts.
- We may record phone conversations to offer you additional security, to ensure we comply with our legal and regulatory obligations, to resolve complaints and improve our quality and service standards. Conversations may also be monitored for training purposes.
- Sensitive Personal Data – If you provide information regarding any health condition or disability you have, we will request your explicit authority to record this information and how it affects you. This kind of information will only be collected from you and used by us to assist you. It will not be shared with any third parties and will only be kept as long as it is required for this purpose, or until such time as you notify us you no longer consent to its processing.
How Can I Update, Correct or Delete My Information?
You can contact our office on 028 406 29524 and one of our customer advisors will be happy to help update your information or you can send your request in writing to us at DRA, 34 Kenlis Street, Banbridge, BT32 3LL.
How Do We Protect Your Personal Information?
All communications between your browser and this Website are encrypted for your security. When you use this Website to make a payment your card details are not held by us, but securely processed by our payment services provider. We have appropriate technological and operational procedures in place to protect your information from any loss, misuse, alteration or destruction and all persons within DRA are subject to strict obligations of confidentiality. We endeavour to take all reasonable steps to ensure your personal information is protected.
For How Long Will We Keep Your Personal Information on File?
Will You Transfer Any Data Outside the European Economic Area (EEA)?
In some cases we may transfer information about you to our clients and our service providers outside the EEA. We will always take steps to ensure that any transfer of information outside the EEA is carefully managed to protect your privacy rights.
What Do We Do In Relation to Crime Prevention and Anti-Money Laundering?
We have systems that protect our customers information and ourselves against fraud and other crime, including money laundering. Customer information can be used to prevent crime and trace those responsible. As part of our ongoing monitoring of the account and to service your account, by law we have to confirm your name, address and other details which may be required to identify you. Some Acts of Parliament oblige us to disclose customer information to certain bodies with statutory powers.
How to Exercise Your Information Rights Including the Right to Object
Under GDPR from 25th May 2018 you will have the following enhanced rights to:
- Find out if we use your information, access your information and receive copies of your information
- Have inaccurate or incomplete information corrected and updated
- Object to particular use of your personal data for our legitimate business interests
- In certain circumstances have your information erased
You can access the information we hold about you by writing to us at DRA, 34 Kenlis Street, Banbridge, BT32 3LL and providing sufficient evidence for us to identify you (ie copy of passport or driving license, together with your signature and current address).